Returns and Warranty

RETURNS & EXCHANGES

If you are not satisfied with your order, you have up to 30 calendar days to return it, exercising your right of withdrawal. This period begins to count from the day you received your order.

The products to be returned must be in perfect condition, in their original packaging and with all the accessories/accessories included.

It is not a condition that the items and/or products be returned in their original packaging. SoyMomo informs the customer that if the articles and/or products are not returned in the same original packaging, the goods may suffer a depreciation.

To make a return, you must request it by sending an email to contact@soymomo.com indicating your order number (or proof of purchase), full name and contact telephone number. Additionally (although it is not mandatory) we would like you to tell us the reason for your return in order to improve our service, verifying the defect/damage that the item and/or product has by sending photos in which it is verified that it is really damaged. or deteriorated.

Once the request is received, we will send you the packaging label through the same means so that you can send your return for free. You will only have to stick the label on the same packaging in which you received your order and deliver the package to a post office.

When the order arrives at the offices of SoyMomo, the status of the returned products will be reviewed. In the event that the return is feasible, the amount of the purchase will be returned in full through the same means by which the payment was made. The payment will be made once it has been verified that the returned products meet the aforementioned conditions. The amount will be paid within a maximum period of 7 calendar days from the arrival of the package returned to the offices of SoyMomo.

To learn about the procedures to be followed for the return of an item and/or product damaged during shipping, incorrect or defective, you can directly email us at contact@soymomo.com

RETURNS MANAGEMENT

In the event of a manufacturing failure in any of our products, please contact our customer service team directly at contact@soymomo.com; where you will be asked for your purchase data and proof of the failure to offer a solution.

1-YEAR LIMITED PRODUCT WARRANTY

SoyMomo guarantees to the original purchaser that its SoyMomo brand device and its SoyMomo brand accessories (collectively, the "Product") will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase in the United States (hereinafter, the "Warranty Period").

MEASURES

If a defect appears and SoyMomo receives a request for a return within the relevant Warranty Period, SoyMomo will offer you, as provided by law, three options, product repair (1), exchange for a new product (2), money back (3). In the event of a defect, to the extent permitted by law, these are the only and exclusive measures that you may take. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by SoyMomo itself or through an authorized dealer or agent, and is valid to the extent permitted by the applicable laws of those jurisdictions. Any replacement product will be warranted for the remainder of the original warranty or for a period of thirty (30) days (whichever is longer), or for any additional period of time required by applicable law.

HOW TO BENEFIT FROM THE WARRANTY SERVICE

To benefit from warranty service, a return authorization must be requested from our customer service team. To request a return authorization, contact the customer service department at contact@soymomo.com. The return authorization number must be included with the product you are returning. You must deliver the Product, in its original packaging or in a packaging that provides the same level of protection, to the address specified by SoyMomo. SoyMomo may ask you to provide details of proof of purchase and/or fulfill other requirements before benefiting from warranty service. It is your responsibility to make a backup copy of any data, software or other materials that you may have stored or saved on the Product. Such data, software or other materials are likely to be lost or reformatted during the service, and SoyMomo will not be liable for any such loss.

EXCLUSIONS AND LIMITATIONS

SoyMomo does not guarantee that the operation of the Product will be uninterrupted or without errors. The Limited Product Warranty does not cover the software embedded in the Product and related services provided by SoyMomo.

The Limited Product Warranty only applies to the original purchaser of the Product that was purchased from an authorized dealer or sales channel and manufactured by or for SoyMomo, which can be identified by a trademark, trade name or logo of “SoyMomo ” located on the product. Notwithstanding the foregoing, the Limited Product Warranty does not apply to any (a) SoyMomo services or products other than the Products, (b) non-SoyMomo products, even if they are included or sold with a Product , including, but not limited to, any counterfeit product, (c) product that is, or reasonably believed by SoyMomo to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged either sold with the Product or is integrated into the Product. The Limited Product Warranty does not apply to products with the “Made for SoyMomo” or “Works with SoyMomo” logos. For problems or maintenance questions related to these products, contact the manufacturer.

This warranty does not apply to a product or parts of a product that have been repaired, altered, restored or modified by someone not authorized by SoyMomo, nor does it apply to any cosmetic damage such as scratches and dents. Additionally, this limited product warranty does not apply to damage or defects resulting from (a) use with non-SoyMomo products; (b) accident, abuse, misuse, faulty handling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or elongation; or (d) use of the Product (i) outside of the uses for which it is intended or permitted by SoyMomo, (ii) without being in accordance with the instructions provided by SoyMomo, or (iii) with an inappropriate voltage or power supply .

No SoyMomo reseller, distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term in this document is considered illegal or unenforceable, the legality or applicability of the rest of the terms will not be affected or harmed.

IMPLIED WARRANTIES

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) WILL BE LIMITED IN DURATION TO THE DURATION OF THE LIMITED WARRANTY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

APPLICABLE LEGISLATION

The Limited Warranty will be governed by the laws of the UNITED STATES, CHILE, or EUROPE, depending on your place of purchase, without any conflict of laws principle having effect that could allow the application of the legislation of another jurisdiction.

NATIONAL LEGAL RIGHTS

CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER THE APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING WITHOUT LIMITATION, THE NATIONAL LAWS IMPLEMENTING DIRECTIVE 1999/44 / EC. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY.